At Sebastian Gizmos, we want you to be satisfied with your purchase. Please carefully review our Return and Refund Policy below:

1. Return Policy

   • We offer a 7-day return policy from the date of delivery.
   • Items can be returned only if they are unopened, unused, and in the original condition (including packaging).
   • Returns will not be accepted if the product is damaged, used, or opened after delivery.

2. How to Request a Return

   • To initiate a return, please contact our customer support at [email protected] within 7 days of receiving your product.
   • Please include your order number and reason for the return when you contact us. We will provide you with the instructions for returning your product.

3. Refund Policy

   • Once the returned product is received and inspected, we will issue a refund in the form of cash on delivery for future purchases. Unfortunately, we cannot process refunds in any other way.
   • Refunds will be processed within 7-10 business days after we receive the returned item.

4. Return Shipping Costs

   • You will be responsible for the return shipping costs unless the product is defective or damaged.
   • If the return is due to our error (e.g., wrong product shipped), we will cover the return shipping costs.

5. Non-Returnable Items

   • Certain products, such as perishable goods, opened or used items, or items that cannot be returned for hygiene or safety reasons, may not be eligible for returns.

6. Exchanges

   • We do not offer direct exchanges. If you would like a different product, please initiate a return and place a new order.

7. Damaged or Defective Items

   • If your item arrives damaged or defective, please contact us immediately at [email protected]. We will arrange for a replacement or refund based on the situation.

8. Contact Us

   • If you have any questions or concerns regarding our Return and Refund Policy, please do not hesitate to contact us at [email protected].